Privacy Policy

Effective Date: May 20, 2026

At Horizon Surplus Recovery, Inc. (“Company,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information collected through our website and communication services.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide, including:

1) Full name

2) Email address

3) Phone number

4) Property information

5) Claim-related details

6) Any information submitted through our website forms or communications

Automatically Collected Information

When you use our website, we may automatically collect:

1) IP address

2) Browser type and device information

3) Website usage activity

4) Pages visited and time spent on the website

5) Referring URLs

6) Cookies and tracking technologies

2. How We Collect Information

We collect information through:

1) Website contact forms

2) Consultation request forms

3) SMS consent forms

4) Phone calls and email communications

5) Cookies and tracking technologies

6) Customer support interactions

3. How We Use Your Information

We may use your information to:

1) Review and process surplus funds claims

2) Respond to inquiries and requests

3) Provide customer support

4) Send account updates and service notifications

5) Request documentation related to claims

6) Improve our website and services

7) Maintain compliance with legal and regulatory obligations

8) Communicate with you regarding your account or case

4. SMS Communications & Consent

By providing your mobile phone number and checking the SMS consent box on our website, you consent to receive SMS messages from Horizon Surplus Recovery, Inc. regarding:

1) Case updates

2) Appointment reminders

3) Document requests

4) Claim notifications

5) Account-related communications

SMS Disclosure

1) Message frequency may vary

2) Message and data rates may apply

3) Reply STOP to opt out

4) Reply HELP for assistance

5) Consent is not a condition of service

We collect SMS consent through website forms where users voluntarily provide their phone number and explicitly opt in to receive text communications.

We maintain records of SMS consent, including phone number, timestamp, and method of consent submission, solely for compliance purposes.

5. Mobile Information Sharing Policy

We do not sell, rent, trade, or share your mobile phone number or personal information with third parties or affiliates for marketing or promotional purposes.

Mobile information may only be shared with authorized service providers strictly for essential business operations, including:

1) Secure messaging platform providers

2) Customer support services

3) Technical system maintenance

4) Legal and regulatory compliance

All authorized service providers are contractually obligated to maintain confidentiality and are prohibited from using your information for marketing purposes.

6. SMS Opt-In Data Protection

SMS opt-in data and consent records will never be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

This includes:

1) Mobile phone numbers collected for SMS communications

2) Consent records and timestamps

3) Communication preferences

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

1) Improve website functionality

2) Analyze website traffic and performance

3) Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Cookies do not collect or store SMS consent data.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including:

Encrypted transmission of sensitive information

Secure storage systems

Restricted access to authorized personnel only

Routine security monitoring and maintenance

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

9. Your Rights & Choices

You may have the right to:

1) Request access to your personal information

2) Request correction or deletion of your information

3) Withdraw SMS consent at any time

4) Opt out of SMS communications by replying STOP

5) Request clarification regarding how your information is used

For assistance, reply HELP or contact us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party websites.

11. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements, carrier requirements, or operational practices.

Any updates will be posted on this page with a revised effective date.

Continued use of our website and services after updates constitutes acceptance of the revised policy.

13. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Horizon Surplus Recovery, Inc.
Email: [email protected]
Website: Horizon Surplus Recovery