Mobile Information Privacy & Sharing Policy

At Horizon Surplus Recovery, we are committed to protecting the privacy and security of your personal and mobile information. This policy explains how we collect, use, and safeguard mobile phone numbers and SMS consent data.

How We Collect Mobile Information

We collect mobile phone numbers and SMS consent when you:

Submit a form on our website

Check the SMS consent box on our webform

Request case updates or communication services

Contact us directly and provide your mobile number

Your phone number is collected only with your knowledge and consent.

SMS Opt-In & Consent Details

By checking the SMS consent box on our website, you agree to receive informational and account-related text messages from Horizon Surplus Recovery regarding your surplus funds claim.

These messages may include:

Case status updates

Appointment reminders

Document requests

Claim notifications

Account-related communications

Message frequency varies based on your case activity.
Message and data rates may apply.

Consent to receive SMS messages is not a condition of service.

You may opt out at any time by replying:

STOP to unsubscribe

HELP for assistance

Opt-out requests are processed immediately.

We maintain records of SMS consent, including phone number and timestamp, solely for compliance purposes.

Mobile Information Sharing Policy

We do not sell, rent, trade, or share your mobile phone number with third parties or affiliates for marketing or promotional purposes.

Mobile information will only be shared in limited cases with authorized service providers strictly for essential business operations such as:

Customer support services

Secure messaging platform providers

Technical system maintenance

Legal or regulatory compliance

These providers are contractually obligated to maintain confidentiality and are prohibited from using your information for marketing.

Exclusion of SMS Opt-In Data Sharing

SMS opt-in data and consent records will never be shared, sold, or disclosed to third parties for marketing purposes.

This includes:

Phone numbers provided for SMS

Consent records and timestamps

Communication preferences

This information is used only for delivering requested services and maintaining regulatory compliance.

Cookie & Tracking Practices

Our website uses cookies and similar tracking technologies to:

Improve website functionality

Analyze site traffic and performance

Enhance user experience

Cookies do not collect SMS consent data.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Data Security

We implement administrative, technical, and physical safeguards to protect mobile data, including:

Encrypted transmission of sensitive information

Secure storage systems

Restricted access to authorized personnel only

Routine security monitoring

Your Rights

You have the right to:

Request access to your personal information

Withdraw SMS consent at any time

Request deletion of your mobile number (unless retention is required by law)

Request clarification about how your data is used

Policy Updates

We may update this policy periodically to reflect changes in carrier requirements, legal obligations, or operational practices. The most current version will always be available on our website.